Zidni
Zidni AI Help & Support
Guides, tutorials, and human expertise to help you get the most out of your AI workspace, assessments, and live sessions.
How to reach us
Our support engineers and learning specialists provide coverage across EMEA working hours with priority routing for critical issues.
- Email support@zidniai.com for account, billing, privacy, or data export requests.
- Use the in-app help widget to chat with our team when configuring AI lesson studios, assessments, or offers.
- Join weekly office hours for implementation walkthroughs and roadmap updates.
Onboarding and training resources
Our resource library collects structured learning paths, short video tutorials, and written guides — from setting up your academy through to scaling it.
Reporting a service issue
If assessments, payments, or live sessions aren't behaving as expected, get in touch and our team will look into it.
- Email support@zidniai.com with the affected account, roughly when it happened, and what you saw.
- We follow up with the admins involved once the issue has been resolved.
Feature-specific guidance
Need help designing assessments, scheduling cohorts, or enabling new AI copilots? Our specialists provide targeted coaching.
- Assessment builders: mapping competencies, auto-grading, and SIS exports.
- Live learning: attendance automation, chat moderation, and poll analytics.
- Offers and storefronts: pricing strategies, promo codes, and catalog syndication.
Stay connected
Reach out any time, or browse the resource library for guides and tutorials.